Free shipping 30-day satisfaction guarantee

Guarantee, returns and faults

30-day satisfaction guarantee

We're so sure you'll love your poster. If you're not happy, we'll take it back within 30 days, no reason needed.

  1. If you are not happy with your poster, you can send it back within 30 days of the day you received it and get your money back. No reason needed. This covers the poster and, if it was part of your order, the frame or hanger, in every country we deliver to. It is fine if the poster has been on your wall: we just need it back.
  2. Contact us first: please email contact@lovelybabyprint.com with your order number within the 30 days. We reply within two working days with the address in Sweden to send it to. Please wait for our reply before you send anything, and send the parcel within 14 days of it.
  3. You pay the return postage and choose the service yourself. We recommend a tracked one and good packing, ideally in the tube or box it came in: the parcel is your responsibility until it reaches us.
  4. We refund the full price of what you send back within 7 days of the parcel reaching us, to the payment method you used. An express shipping fee, if you chose one, is not refunded; standard delivery to you was free.
  5. We print exactly what you typed, so a typo of your own is not a fault. The guarantee still applies: you can send the poster back for a refund and pay the return postage.
  6. The guarantee is meant for people buying posters for themselves or as a gift. It covers up to three posters per order and one guarantee return per household in any twelve months. It does not apply to purchases for resale or to obvious misuse, such as repeated orders placed in order to return them or to cause us harm. Your legal rights always apply in full and are not affected by this.
  7. This guarantee comes on top of your legal rights and does not affect them. If your poster, frame or hanger arrives damaged, has a printing fault or is not what you ordered, we put it right at no cost and pay for any return, as described below. You don't need the guarantee for that.
  8. The guarantee is given by Lovely Print Sweden AB (org. no. 559246-6147), Gullbergsvägen 37A, 511 58 Kinna, Sweden, contact@lovelybabyprint.com.
  9. We may change or end this guarantee for future orders. Orders already placed keep the terms that applied when they were placed.

Who we are

Lovely Baby Print is run by Lovely Print Sweden AB (org. no. 559246-6147), Gullbergsvägen 37A, 511 58 Kinna, Sweden. Email contact@lovelybabyprint.com.

Made for you

Every poster is printed to order with your baby's name and birth details, so the legal right of withdrawal does not apply to it. Our satisfaction guarantee above applies all the same, and none of this affects your rights if something is wrong with your order.

Hangers and frames

The hanger and the frame are standard parts. Where your law gives you a right of withdrawal for standard goods, for example in the EU, the EEA and the UK, you can withdraw from buying the hanger or frame within 14 days of receiving it: tell us, send it back unused within those 14 days at your own cost, and we refund its part of the price within 14 days.

Cancelling before delivery

Changed your mind before the poster has reached you? Email us as soon as you can. If it has not gone to print, we cancel at no cost. If printing has started, we refund what you paid minus what we have already paid for printing and shipping.

If something is wrong

If your poster, hanger or frame arrives damaged, has a printing fault, or is not what you ordered, we put it right at no cost to you with a new one. If that is not possible, or the law where you live lets you choose, you can have your money back instead. Send us your order number and a photo. If we need the item back, we pay the postage.

Your text and details

We print names, dates and other details exactly as you typed them and as the preview shows. Spelling and formatting mistakes of your own are therefore not a fault, and checking them before you order is up to you. Spot a mistake after ordering? Email us straight away: if the poster has not gone to print, we correct it at no cost.

When to tell us

Tell us as soon as you can after you notice the problem. There is no short deadline: your rights last as long as the consumer law where you live says.

Refunds

We refund to the payment method you used within 7 days of agreeing the refund.

Your legal rights

This policy does not limit any rights you have under the consumer law of the country where you live.

If we cannot agree

Contact us first and we'll solve it together. If we still cannot agree, you can turn to the consumer authority where you live. If you live in the EU or the EEA, you can also turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se, which we take part in.

The law where you live: United States

Limited warranty. Lovely Print Sweden AB warrants for one year from delivery that your poster, hanger and frame arrive undamaged, without printing faults and as ordered. If they do not, we will, at our choice, replace the poster or refund the price, at no cost to you. To claim, email contact@lovelybabyprint.com with your order number and a photo. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not limit any implied warranty. You can ask us for a written copy of this policy.

Updated 2026-10-12