Although your birth poster is printed is unique and only made by and for you, we still offer you a unique 14 days satisfaction guarantee. (From receiving your print) If you for some reason feel unhappy with your baby print, we will refund you the whole sum for the poster. (excluding express shipping) No questions asked. We are that sure and confident in the products that we deliver. Though we of course hope that you contact us directly when your issue arise, so we may help you get the experience you deserve. Reach out to us at [email protected]
NOTE: You must always contact us before returning any product. Follow these simple steps:
- Contact us at [email protected] with your issue, or wish to use our satisfaction guarantee. Please provide details as your full name, order number, and the receipt for your transaction.
- We will get back to you with the details regarding your issue and/or refund (We strive to get back to you within 24 hours) Be sure to check your spam filter.
Damaged goods (if applicable)
Complaints regarding damaged good should be made to us within 3 days from when you received the item.
We of course replace items if they are defective or damaged. Send us an email at [email protected] and we’ll get back to you ASAP with details of how to proceed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]