Sometimes, no matter how hard one try, things go wrong. When that happen, we are here to do the best of the situation. We hope that you always contact us if you have any issues or questions at: email@example.com
According to Swedish law, any distance purchase leaves the customer with 14 days mandatory return window.
However, this do not apply on custom made orders, and as all of our posters are custom made, we unfortunately can’t accept returns or offer refunds unless your poster arrived damaged or otherwise faulty. The same applies to similar things like gift cards etc.
BUT – if you in any way feel that you are not happy with your delivery – we always try to find a solution, so please contact us at firstname.lastname@example.org, and we will do our very best.
When it comes to frames and other items, that are NOT custom made – we do apply Swedish law enforced 14 day returns. We apply this to all of our customers, no matter where in the world they live.
NOTE: The customer must contact us before returning your not custom made product. The return shipping is paid by the customer.
NOTE 2: Again, we always strive to make our customers happy customers, and if you have any questions or issues – let us know at email@example.com and we’ll get back to you ASAP.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Always make sure that your refund is approved before you return the item. We will notify you via email when your refund is approved.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your previously approved refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Damaged goods (if applicable)
Complaints regarding damaged good should be made to us within 3 days from when you received the item.
We of course replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we’ll get back to you ASAP with details of how to proceed.
When an item is damaged, we are responible for paying the return shipping.
To return your product, you should contact us at firstname.lastname@example.org. Once your return/refund is approved, we will send you the return address and details.
When you invoke the 14-day return policy (on non custom items) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, as this lies beyond our control, and with the shipping company.
These things are always dull to talk about, as they only apply when something has gone wrong. But feel safe, that we will always do our very best to make the best of the situation, and always contact us at:email@example.com